Lock in the benefits of doing things correctly every time an operation is performed
WHAT IS ISO 9000?
ISO was developed by the International Organization for Standards in Geneva Switzerland. The US representative is the American National Standards Institute (ANSI). ISO 9000 is the general name given to a set of quality standards and documentation requirements put forth by these organizations. In order to be certified, you must audited by a approved registrar who is authorized to grant such certification.
The current version, ISO 9001:2008 consists of various sections of Quality Management Criteria some of which are briefly described below:
The areas in your operations the standards will be applied to
Applicable Definitions and Concepts
As Spelled Out in the ISO 9000 Standard
Suppliers, Customers, Subcontractors, etc
Control of Documents and Quality Records
Management Commitment and Review
Customer Focus and Quality Policy
Planning, Authority and Communication
Infrastructure and Work Environment
Planning and Customer Requirements
Design and Development
Purchasing and Production
Customer Satisfaction, Conformity, Statistics
Internal Audits, Process Control, Product Control
Control of Nonconforming Product
Corrective and Preventative Actions
WHAT IS THE AWARD?
The Malcolm Baldrige Award was created to honor companies in the public and private sectors which demonstrate a continuing commitment to excellence. This commitment is demonstrated by visionary leadership, a fact based customer driven culture, continual learning, and a focus on the future. They are characterized by innovation, a systems perspective, and creating value for their stakeholders.
The Baldrige Award focuses on criteria in seven (7) different categories:
More information on Baldrige can be found at the NIST website
Benefit from others experiences to develop “best in class” practices