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ISO 9000

Lock in the benefits of doing things correctly every time an operation is performed


ISO was developed by the International Organization for Standards in Geneva Switzerland. The US representative is the American National Standards Institute (ANSI). ISO 9000 is the general name given to a set of quality standards and documentation requirements put forth by these organizations. In order to be certified, you must audited by a approved registrar who is authorized to grant such certification.

The current version, ISO 9001:2008 consists of various sections of Quality Management Criteria some of which are briefly described below:

The areas in your operations the standards will be applied to

Applicable Definitions and Concepts

As Spelled Out in the ISO 9000 Standard

Suppliers, Customers, Subcontractors, etc  

Documentation Requirements

Quality Manual

Control of Documents and Quality Records

Management Commitment and Review

Customer Focus and Quality Policy

Planning, Authority and Communication

Human Resources

Infrastructure and Work Environment

Planning and Customer Requirements

Design and Development

Purchasing and Production


Customer Satisfaction, Conformity, Statistics

Internal Audits, Process Control, Product Control

Control of Nonconforming Product

Continuous Improvement

Corrective and Preventative Actions


The Malcolm Baldrige Award was created to honor companies in the public and private sectors which demonstrate a continuing commitment to excellence. This commitment is demonstrated by visionary leadership, a fact based customer driven culture, continual learning, and a focus on the future. They are characterized by innovation, a systems perspective, and creating value for their stakeholders.  

The Baldrige Award focuses on criteria in seven (7) different categories:

More information on Baldrige can be found at the NIST website

Malcolm Baldrige

Benefit from others experiences to develop “best in class” practices