Services Offered

Data Resource Systems

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Services Offered

Six Sigma

Lean

ISO 9000

Malcolm Baldrige

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Services Offered

804-366-8539

Brad.C.Reynolds@DataResourceSystems.com

To contact us:

Data Resource Systems

· LEAN SIX SIGMA – Six Sigma is the latest in a series of tools, techniques, and business metrics that represent the best in quality and process improvement. Combined with Lean it can achieve tremendous savings in time and cost while improving the quality of your processes and products. We offer training as well as assistance and coaching leading your people to successful project implementations.

· PROCESS IMPROVEMENT – An evaluation of your current processes, strategies, and work systems will focus on their potential for reducing errors, reducing cost and increasing efficiency. An analysis of your workplace can be undertaken to see which activities add real value. It may include such tools as Value Stream Mapping, Process Control, Process Capability, Measurement System Analysis, Failure Mode Effects Analysis, or other techniques as deemed appropriate

· QUALITY SYSTEMS – We can evaluate your overall Quality System to gage it’s effectiveness. Offerings include: Baldridge and SPQA criteria assessments and assistance with the application process. An introduction to ISO 9000 including what is required and how to select a registrar. Measurements - when, where, and what to measure. How frequently to measure. Detection levels. Measurement error. Problems of over & under control.

· CUSTOMER SATISFACTION - Are you sure that you are accurately measuring your customers wants and needs? Offerings include: Survey Design and Analysis. Customer Complaint analysis. Customer–Supplier concepts. Critical to Quality CTQ Trees. SIPOC Diagrams. Pareto Charts. KANO Diagrams.

· PROBLEM SOLVING – Do you have a specific problem that a comprehensive statistical analysis of the data can help you solve ? Some offerings which might be of help: Data and Problem analysis. Cause & Effect diagrams. Run Charts. Special Cause elimination. Process Capability. Statistical Process Control – SPC. Design of Experiments-DOE. Hypothesis testing.

We proudly offer the following services which will be tailored to your company’s needs*

* The actual methods and techniques employed will depend on the complexity of the project undertaken.