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· Lean Six Sigma – Six Sigma is the latest in a series of tools, techniques, and business metrics that represent the best in quality and process improvement. Combined with Lean it can achieve tremendous savings in time and cost while improving the quality of your processes and products. As an alternative, you may want to try our special offer of an accelerated, lower cost, single project implementation using many of the techniques of Six Sigma to see if it is right for your organization.
· Process Improvement Assistance – An evaluation of your current processes, strategies, and work systems will focus on their potential for reducing errors, improving cost and increasing efficiency. An analysis of your workplace can be undertaken to see which activities add real value. It may include: Value Stream Mapping, Process Control. Process Capability. Measurement System Analysis. Failure Mode Effects Analysis. Or other techniques as deemed appropriate
· Quality Systems Overview – Offerings include: Baldridge and SPQA criteria assessments and assistance with the application process. An introduction to ISO 9000 including what is required and how to select a registrar. Lean Processes. Measurements - when, where, and what to measure. How frequently to measure. Detection levels. Measurement error. Problems of over & under control.
· Customer Satisfaction Measurement - Are you sure that you are accurately measuring your customers wants and needs ? Offerings include: Survey Design and Analysis. Customer Complaint analysis. Customer–Supplier concepts. Critical to Quality CTQ Trees. SIPOC Diagrams. Pareto Charts. KANO Diagrams.
· Effective Data Analysis – Do you have a specific problem that a comprehensive statistical analysis of the data can help you solve ? Some offerings which might be of help: Data and Problem analysis. Cause & Effect diagrams. Run Charts. Special cause elimination. Process capability. Statistical Process Control – SPC. Design of Experiments-DOE. Hypothesis testing.
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“The manipulation of statistics is no substitute for knowing what one is doing” - H. M. Blalock Jr |
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Phone: 804-747-9486 |
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Home Page | Services Offered | Six Sigma | Malcolm Baldrige | ISO 9000 | Lean | Links | Contact Us |
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Data Resource Systems |
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We proudly offer the following services which will be tailored to your company’s needs* |
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* The actual methods and techniques employed will depend on the complexity of the project undertaken. |